FAQs for Learning Management System

Thank you for accessing our Frequently Asked Questions regarding the Learning Management System. Please select your question from the list below.

I filled in the LMS form, what happens next?
Why have I not received my LMS confirmation email yet?
How do I order more / bulk courses?
How do I access my LMS?
How do I assign courses to my staff / students?
Why have my staff / students not received their course emails yet?
How do I reprint tickets for my staff?
Who should use the LMS?
Of what benefit is the Learning Management System (LMS)?
How do I get my own LMS?
MY QUESTION IS NOT HERE

I have filled in the LMS from, what happens next?

Your next move is to place your Online Course Order (see "How do I purchase and online course?" under FAQs for Online Learning) Once you have placed your order you will receive an email (may take up to one business day) which looks something like this:

Use the link, the Company Number, Password and instructions to access your LMS.

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Why have I not received my LMS confirmation email yet?

There is usually only five possible reasons why you would not have received your LMS Email.

Reason 1: You will receive your LMS email when you have placed your next Online Course order. If you have not placed an order since completing the form you will not have received the email with instructions for your LMS.

Reason 2: It is possible that the email landed in your Junk Email file. Please check carefully if it is perhaps there.

Reason 3: It is possible that your security settings have blocked the email / domain from which the emails are being sent. To avoid this in the future please set your security to accept emails from the following addresses:

This e-mail address is being protected from spambots. You need JavaScript enabled to view it
This e-mail address is being protected from spambots. You need JavaScript enabled to view it

To do this you can follow the easy steps listed below:

Step 1: In Outlook Express click on Tools and then Options (if you are not using Outlook, please contact your email provider for instructions)
Step 2: On the Preferences tab, under Email click on Junk Email
Step 3: Select the Safe Senders tab
Step 4: Click the Add button
Step 5: Enter This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Step 6: Click Ok. The address will appear in the Safe Senders list
Step 7. Click the Add button again
Step 8. Enter This e-mail address is being protected from spambots. You need JavaScript enabled to view it and click Ok.
Step 9. Click Ok until all windows are closed and you are back to your Outlook Express window

Reason 4: The address you gave when purchasing your online course was either entered incorrectly or has been changed since you entered it. You can contact Alpha Safety at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and request us to double check the email address you submitted. Please provide

your full name
the course you requested
and the correct email address.

Reason 5: If you are using your own LMS the address entered to forward the course access codes may have been entered incorrectly. Please return to your LMS and double check the address - make sure you check the small box to the right of each course which is issued before resending the email/s.

How do I access my LMS?

There are three easy steps to accessing your LMS:

Step 1: After completing the LMS Form and placing your next Online Course order, you will receive an email which looks like this:

If you have not received the email please refer to the FAQ "Why have I not received my LMS confirmation email yet?"

Step 2: In the email, click on the link www.admin.onlinelearningenterprises.com

Step 3: Enter the Company Number and Password which you received in your email. You will now be logged into your LMS.

How do I order more / bulk online courses?

To purchase more courses or bulk courses you can follow these easy steps.

Step 1: Click on the Online Training Tab at the top of any page

Step 2: Select your course from the right side menu

Step 3. Scroll down to the large image with the $ sign in the box. It looks like this:

Click on the image to access the payment gateway. It will look like this:

Step 4. Enter the total number of courses you wish to purchase and click "Add to cart". You will be taken to the shopping cart to confirm your purchase. It will look like this:

Step 5. You can select either, "Continue Shopping" if you want to add other courses to your purchase or you can click "Proceed to Checkout" which will take you to the New Customer form which looks like this:

NOTE: if you have completed this form in the past then you can use the "Returning Customer" option by entering your Username and Password.

Step 6. You should enter all the required fields, create a User Name and Password (record & remember this info) and then click "Submit".

NOTE: You will only have to complete this form once. After this you will only need to use your User Name and Password to purchase courses in the future.

You will be taken to the Payment Page where you will enter you credit card details. It will look like this.

Step 7. Entered your credit card details and then click "Submit Order". You will receive a confirmation email to the address you entered earlier. For more information about the emails you will receive, see the FAQ, "When will I receive my course email?".

How do I assign courses to my staff / students?

To assign courses to your staff simply follow these four easy steps:

Step 1: Login to your LMS (see the FAQ "How do I access my LMS?)

Step 2: Click on Course Administration. You will be taken to the "Administrator Terminal" page which looks like this:

The course titles which are highlighted in green indicate the courses which you have pre-purchased. The numbers to the right indicate how many courses you still have available for that particular course.

Step 3. Click on the course which you wish to assign to a worker / staff member. (in this example we will select the course, Due Diligence) You will arrive at the Course Administration page which looks like this:

Step 4: Follow the "Six Easy Steps to Start Your Employees Online Training!" listed in your LMS. If you require any more information regarding any of the Six Steps, simply click on the step to view more information.

NOTE: Be sure to enter the correct email address and make sue you tick the email box before sending:

Why have my staff / students not received their course emails yet?

There is usually only three possible reasons why your staff have not received their Email.

Reason 1: It is possible that the email landed in their Junk Email file. Please ask them to check carefully if it is perhaps there.

Reason 2: It is possible that their security settings have blocked the email / domain from which the emails are being sent. To avoid this in the future please ask them to set their security to accept emails from the following addresses:

This e-mail address is being protected from spambots. You need JavaScript enabled to view it
This e-mail address is being protected from spambots. You need JavaScript enabled to view it

To do this they can follow the easy steps listed below:

Reason 3: The address they gave was either entered incorrectly or has been changed since you entered it into the LMS. Please double check with them that they have provided the correct email address and check that it was entered correctly.

How do I print / reprint tickets for my staff?

NOTE: Only the person who has administration permission can reprint tickets.

Step 1: Login to your LMS
Step 2: Click on Reports
Step 3: Locate the person for whom you would like to print / reprint their ticket
Step 4: Make sure you have the correct course
Step 5: Under the Certificate tab click the ticket and the size of ticket you wish to print
Step 6: Follow your printer instructions

Who should use the Learning Management System?

Any company who requires Safety Training for it's employees and which would like to save time and money. The LMS is not intended for individuals who are looking to receive training. It is intended for company's with multiple staff / workers.

Of what benefit is the Learning Management System (LMS)?

The following is a few of the benefits of the Learning Management System:

To pre-purchase online training courses and utilize them when you need them, up to a year after purchasing
To assign online courses to your people when they need them.
To track the progress of each employee's training.
To track grades achieved, courses completed and percentage of courses not yet completed.
To print certificates - and reprint if tickets are lost or damaged at no extra cost

And all of this is at NO extra cost. All you need to do is request an LMS by filling in the LMS form.

How do I get my own LMS?

To acquire your own LMS simply fill in the LMS form before purchasing your next online course. When you next purchase is processed your LMS will be processed with your purchase and you will receive an email with instructions.

MY QUESTION IS NOT HERE

If your question has not been answered feel free to send an inquiry from our Contact Us page