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1-888-413-3477

Main Office:
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FAQ's for Online Training


Thank you for accessing our Online Training FAQs. Please select your question from the list below to view the information you are looking for.

 

How do I purchase an online course?

There are only six easy steps to purchasing an online course...

 

Step 1:  Click on the Online Training Tab at the top of any page

Step 2:  Select your course from the right side menu

Step 3.  Scroll down to the large image with the $ sign in the box. It looks like this:

Click on the image to access the payment gateway. It will look like this:

Step 4.  Enter the total number of courses you wish to purchase and click "Add to cart".  You will be taken to the shopping cart to confirm your purchase. It will look like this:

Step 5.  You can select either, "Continue Shopping" if you want to add other courses to your purchase or you can click "Proceed to Checkout" which will take you to the New Customer form which looks like this:

Step 6.  You should enter all the required fields, create a User Name and Password (record & remember this info) and then click "Submit".

NOTE: You will only have to complete this form once.  After this you will only need to use your User Name and Password to purchase courses in the future.  

You will be taken to the Payment Page where you will enter you credit card details. It will look like this.



Step 7.  Entered your credit card details and then click "Submit Order".  You will receive a confirmation email to the address you entered earlier.  For more information about the emails you will receive, see the FAQ, "When will I receive my course email?".

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When will I receive my course email?

After purchasing your online course you will receive two emails:
  1.  The first email should be almost instant with your confirmation of your purchse
  2.  The second email with your course access code will be sent to you within 24 business hours (usually within one hour). It will look like this...

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Why have I not received my Course Emails yet?

There is usually only four reasons why you would not have received your Course Emails.

Reason 1:  It is possible that the email landed in your Junk Email file. Please check carefully if it is perhaps there.

Reason 2:  It is possible that your security settings have blocked the email / domain from which the emails are being sent. To avoid this in the future please set your security to accept emails from the following addresses:

  • This e-mail address is being protected from spambots. You need JavaScript enabled to view it
  • This e-mail address is being protected from spambots. You need JavaScript enabled to view it

To do this you can follow the easy steps listed below:

Step 1:  In Outlook Express click on Tools and then Options
Step 2:  On the Preferences tab, under Email click on Junk Email
Step 3:  Select the Safe Senders tab
Step 4:  Click the Add button
Step 5:  Enter This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Step 6:  Click Ok.  The address will appear in the Safe Senders list
Step 7.  Click the Add button again
Step 8.  Enter This e-mail address is being protected from spambots. You need JavaScript enabled to view it and click Ok.
Step 9. Click Ok until all windows are closed and you are back to your Outlook Express window

Reason 3:  The address you gave when purchasing your online course was either entered incorrectly or has been changed since you entered it.  You can contact Alpha Safety at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and request us to double check the email address you submitted. Please provide

  • your full name 
  • the course you requested
  • and the correct email address.

Reason 4:  If you are using your own LMS the address entered to forward the course access codes may have been entered incorrectly. Please return to your LMS and double check the address - make sure you check the small box to the right of each course which is issued before resending the email/s.

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I am using my own LMS. Why have my staff not received their course emails?

There are three possible reasons why your staff are not receiving their emails from our LMS.

Reason 1:  Their emails may have landed in their junk email file. Please refer to the FAQ: "Why have I not received my Course Emails yet?" 

Reason 2:  It is possible that the email address/s that were entered into your LMS were entered incorrectly or the staff's email address has changed. This does happen sometimes, so please return to your LMS and double check the email address for each staff member and resend the messages. Be sure to tick the small box on the right of each staff member's info before sending.  (see image under Reason 3)

Reason 3:  The check box on the right side of each staff members information was not ticked before sending the emails.  You may have to return to your LMS, tick the small box on the right for each staff who has not received their email and Click send again. This is what it looks like:


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Are Alpha Safety Ltd's Online Courses Compliant?

YES. All online courses are compliant with all Provinces of Canada.

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Can I get a new / replacement certificate for my online courses?

YES. There are two options depending on how you accessed your training.
1.  If you accessed your training directly through Alpha Safety Ltd's website then you can contact Alpha Safety who will be glad to print and laminate a new ticket for you (fees apply).
2.  If your company utilizes their own Learning Management System (LMS) you can request a replacement ticket through the LMS Administrator.

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How do I pay for my Online Training?

The only way at this time to pay for Online Training is with a Credit Card.  Once you have selected your Online Course you will be prompted to enter the relevant data and your order will be credited to your Credit Card. All Credit Card information is handled with strict security and privacy.

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Is there a practical component?

NO (yes).  There is no practical component for Online Courses. When you are done the course you are done.  However, we strongly advise that once you have completed your training that you first apply what you have learned in a practical manner before entering the workplace.  Further, the Aerial Lift course does require that you be evaluated onsite by a qualified person and for them to sign off, on your certificate.

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How do I access my online course?

After you have received your course email, which can take up to 24 business hours, you will click on the link provided in the email which will take you to the website where you will access your course. You can follow the steps listed in the email to access your course.  The steps in the email include:

 

If this is your first time:

1) Go to http://www.learninglogin.com

2) Choose "New User" from the side menu

3) Read Disclaimer and Select "I Agree"

4) Fill in your personal details. Be accurate, some of this information will appear on your certificate and your username and password will be able to be viewed by your Health & Safety Administrator. Click "register"

5) Enter the company number: (which you received in your email), and an employee ID #, if you have one.

6) Enter your access code to enroll in your course. Your access code is: (found in your email) (You only need to input your access code when you want to start a NEW course)

7) Your course will appear under Current Courses. Click on it, and follow the on-screen instructions.


Returning users:

1) Go to http://www.learninglogin.com

2) Enter your existing username and password

3) Enter your access code to enroll in your course. Your access code is: 6952

4) Your course will appear. Click on it, and follow the on-screen instructions.

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What are the system requirements?

  • 1.5 GHz Computer
  • 512 Mb RAM
  • Video card and display capable of displaying 1024 x 768 resolution or better (lower resolutions may require scrolling)
  • Flash Player version 8 or higher
  • Sound card, speakers and/or headphones
  • Internet Explorer 6 or newer
  • High-speed Internet connection

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Do I have to complete the online course in one sitting?

No. You can login and out as many times as you need until you are finished.

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MY QUESTION IS NOT HERE

If your question has not been answered feel free to send an inquiry from our Contact Us page

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